Delivery Information

All Items must be checked for any sign of damage or picking errors upon delivery. Should there be any discrepancy with the items delivered you must not sign for those goods and contact us within 2 working days to notify us of the issue so we can rectify this as soon as possible. We aim to re-deliver all items within 5 working days.

Before booking your installation, we urge you to ensure the goods have arrived in an acceptable condition. This will enable you to check for any missing items, damages, or defects. We advise against booking installation until the items are received. We cannot be held responsible for any fees incurred.

Signing the Delivery Document will confirm that all goods are in a perfect condition and that all items have been received as per your original order.

Deliveries to Scotland and Isle of Wight will take longer. We only deliver to UK Mainland. If you are on the Scottish Isles, we can deliver directly to a courier on Mainland. The cost of the courier is at your own expense.

Unfortunately, we do not deliver to the Scottish Highlands (Excluding Inverness).

We will deliver your order to your front door. If you live in a block of flats, our drivers can only leave the goods in the entrance on the ground floor. If you are not available on the day of delivery we can leave the delivery with a neighbour or in a safe place.

If you have any queries, please get in touch. Please send us an email to [email protected]. We aim to respond within 1 working day. Our office hours are Monday-Friday 8am-4pm.

Order Amendments

If you need to make any amendments to your order, please let us know as soon as possible so we can make the relevant changes or updates. Unfortunately, once a van is loaded or an item is dispatched, we cannot make any changes or additions. You will need to place a new order for additions.

Batch Numbers

All our Shower Panels are manufactured in batches. This means there may be a slight difference in colour/shade between each batch. We do not recommend mixing batches. Please keep hold of your Batch Numbers should you need to order more (can be found at the end of each box). We will send the same batch (stock dependent).

Delivery times and costs

Orders under £100 incur a £10 delivery fee.

Deliveries over £100 have free delivery.

Order processing is 24 business hours, and our standard delivery is 3-5 working days. We do endeavour to deliver as quickly as possible.

Returns

Have you changed your mind about the products you have received? Please let us know within 2-3 working days of receiving the order. All returns are the customer’s responsibility. Any postage costs for the return would be your responsibility. A re-stocking charge maybe applicable.

The items must be returned in the original packaging and in the original condition. The items will be inspected once returned. We will then be able to process a refund.