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SPEND £250 2.5% OFF | £500 5% OFF | £750 7.5% OFF | £1000+ 10% OFF | FREE SHIPPING ON ORDERS £200+

Frequently Asked questions

Find the answers to all your questions.

01. Do I have to create an account to checkout?

We offer the flexibility of allowing customers to check out as a guest or with an account. The benefits of having an account allows you to see past orders and your details for checkout are securely saved, ready for your next purchase. 

02. Will I receive updates about delivery?

Yes, we like to keep you updated with your order. You will receive emails regarding your order once confirmed, processed and dispatched. Also tracking numbers will be provided so that you can follow delivery from our warehouse straight to your door. 

03. My products have arrived damaged.

We are very sorry to hear this, please if you notice that your delivery is damaged please refuse delivery and let us know within 2 working days so that we can re-dispatch the products again. 

04. Is the site secure?

Yes, we use only the highest security encryption on our website. We have teamed up with PayPal to ensure that all payments are secure. We take our security very seriously due to the large quantity of orders we receive on a daily basis. 

05. Can I get a copy of an invoice?

Yes of course, if you have created an account you will be able to retrieve invoices from there, alternatively please visit the contact us page and drop us a message. We aim to respond within 24 hours. 

06. Do you offer site delivery?

Yes, any order placed online can be dispatched to a different shipping address, this can be changed during checkout. 

07. How is my order sent?

We use a variety of reliable couriers such as Fedex, UPS, Tuffnells. For larger orders direct from manufacturer, this would be delivered direct from them. 

08. What is the benefit of opening a trade account?

The first requirement is that you have a registered business. Once you have completed the form, we will create an account and provide a login for which you will have a discount applied so every time you checkout it will automatically applied.  

09. Can I amend an order?

Yes this is possible, please let us know as soon as possible either via email or our contact page, so we can get this changed. If you receive an email indicating your order has been dispatched, then please refuse delivery and upon receiving back we will dispatch the changed item. 

Unable to find an answer to a question? Please feel free to get in touch with using our contact us form.